Buyer path
Demo, proof, pricing, FAQ
Resources
Start here if you are launching support for a SaaS app or digital product.
Start with pre-onboarding, then use the demo, fit checks, knowledge intake, install steps, screenshot boundaries, runtime safety, pricing, and support-day review.
Setup path
Pre-onboarding, intake, install, security
Product path
Setup, widget, hosted help, support review
Start before setup
Run the Pre-Onboarding Kit before the first intake job.
The kit is the main route for the prompt, owner guidance, agent rules, source-mode handling, and safety boundaries.
Product pages
Understand AnswerLattice in order.
Start with setup, then understand the widget, hosted help with ticket fallback, and answer review.
Set up support
Create your workspace, add team access, teach AnswerLattice from starter sources, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, control allowed domains, and answer users inside your app.
Help center and tickets
Publish docs, FAQs, custom owner answers, and release notes; manage fallback tickets, feedback, ratings, and feature requests from one connected support layer.
Review approved answers
Review drafts, repeated misses, stale answers, coverage, and readiness before support becomes official.
Feature pages
Evaluate the individual product features.
Core features now have dedicated buyer-facing pages. Each page shows workflow, proof cards, and connected support-truth context. Runtime scaling stays in Product and Security because it is core infrastructure, not a separate buyer feature.
Team Access
Workspace members and roles
Knowledge Intake
Selected public links, files, screenshots, and short media
Knowledge Base
Import starter knowledge and files
FAQ Management
Manual answers and article-backed suggestions
Changelog
Publish release notes for customers
Tickets
Ticket fallback when coverage is missing
Support Board
Manual support cards and private notes
Feedback Review
Ratings, product feedback, requests, and suggestions
Workflow Notifications
Slack webhook and email recipients
Proactive Help
Owner-approved page triggers
Resource path
Move from evaluation to rollout in order.
The links below stay available, but the diagram shows the recommended path first.
01
Evaluate AnswerLattice
Begin with buyer proof and plan checks before moving into setup.
02
Understand the fit
Use fit and comparison pages to confirm the support problem matches AnswerLattice.
03
Plan the rollout
Prepare source inputs, install boundaries, and runtime checks before implementation.
04
Track product movement
Move into workspace setup or contact once the rollout decision is clear.
Resource articles
Use focused guides when you need more than a link.
These guides are static, public, and scoped to implemented AnswerLattice behavior. They avoid private dashboard routes and unsupported runtime claims.
launch setup
Launch Support Checklist
Prepare the first support surfaces before users arrive: stuck pages, starter answers, docs, tickets, and widget verification.
6 min readOpen guide
launch setup
Pre-Onboarding Source Package
Prepare repo, website, docs, owner notes, source exclusions, and screenshot boundaries before AnswerLattice Knowledge Intake.
7 min readOpen guide
widget install
Safe Page Context
Use page hints that help support answers without sending tenant IDs, user IDs, account records, tokens, or billing data.
5 min readOpen guide
widget install
Widget Install Verification
Check script loading, widget key placement, allowed origins, blocked routes, safe context, and dashboard status before launch.
6 min readOpen guide
approved answer review
Approved Answers Before Fallback
Understand the AnswerLattice support path: reviewed answers and owner answers first, fallback only when coverage is missing.
6 min readOpen guide
support control
Support Board Workflow
Use private support cards, internal notes, status history, selected follow-up, and answer-proposal handoff safely.
5 min readOpen guide
support control
Feedback Review Workflow
Review ratings, product feedback, feature requests, and suggestions as private support signals before board or answer handoff.
5 min readOpen guide
pricing
Support Credits and Pricing
Understand how support credits fit reviewed answers, chat assistance, support review work, and static hosted help browsing.
5 min readOpen guide
support control
Hosted Help Setup
Plan docs, FAQs, changelog content, owner answers, support domains, and widget handoff for hosted help.
6 min readOpen guide
security
Support Runtime Safety
Keep public support runtime bounded through source separation, safe context, allowed origins, blocked routes, review, and cache-aware delivery.
6 min readOpen guide
Step 01
Evaluate AnswerLattice
Start with proof, pricing, and common buying questions.
See the demo
Watch how in-app support changes by product page.
Pricing
See the current Starter, Growth, and Studio packaging.
ROI calculator
Estimate repeated-question time saved and plan fit.
Proof pack
Review example workloads for launch, release, and studio use.
FAQ
Answers for setup, knowledge intake, widget context, screenshots, fallback, pricing, and data handling.
Step 02
Understand the fit
Match AnswerLattice to the support problem your product has today.
Use cases
Map AnswerLattice to billing, onboarding, settings, releases, and tickets.
AI-built SaaS
See the launch support path for apps built quickly with AI.
AI-assisted builders
Use the community-facing guide for SaaS products built fast with AI coding tools.
Solo-founder widget
See the in-app support widget path for one-person SaaS teams before a support hire.
Comparisons
Compare AnswerLattice with generic chatbots, helpdesks, and knowledge bases without unsupported vendor claims.
In-app support widget
See how product-page context and optional screenshots make support more relevant.
Step 03
Plan the rollout
Check install, hosted help, runtime safety, and cost boundaries before implementation.
Pre-Onboarding Kit
Use your AI coding agent to prepare AnswerLattice-ready source inputs before setup.
Pre-Onboarding Guide
Follow the owner and agent runbook before uploading prepared sources.
Starter surface templates
Use the launch support checklist to prepare billing, onboarding, settings, release, integration, and error-support pages.
Team access
Plan workspace roles, custom permissions, owner reset, and force sign-out before support work spreads.
Knowledge Intake
Teach AnswerLattice from selected product links, docs, FAQs, release notes, setup notes, support macros, repeated replies, supported files, screenshots, and short recordings.
Knowledge Base
Publish reviewed articles that power hosted help, FAQ, widget suggestions, and support review.
Feedback Review
Plan how ratings, feature requests, and suggestions are sorted by Product Surface before becoming private support signals.
Support Board
Plan private support cards, internal notes, status history, and answer proposal handoff.
Install verifier and hosted help
Understand the script, allowed origins, blocked routes, hosted help domains, runtime verification, context passing, and screenshot boundaries.
Developer docs
Use the developer hub for install paths, safe context, and verification checks.
Developer quickstarts
Use Next.js, React, Vue/Nuxt, or vanilla script examples.
Integrations
Set up Slack or email workflow notifications, test delivery, and health review.
Hosted help center for SaaS
Publish docs, FAQ, and changelog on a support domain.
Security and runtime safety
Review tenant isolation, widget origin controls, screenshot input, compiled context boundaries, and owner-approved authority.
Security one-pager
Share the concise security and ops summary with developers or buyers, including the manual screenshot boundary.
Step 04
Track product movement
Follow updates or move into setup when the product is ready.