Connected to
Widget, hosted help, tickets, and review
Proactive Help
Show help before users ask, only where it is configured.
AnswerLattice can use owner-approved page triggers to suggest relevant help from the widget when active triggers exist for the current app page.
Owner-approved page triggers
Widget skips calls when disabled
Resolved suggestion summaries
Authority rule
Drafts stay review work until approved
Buyer proof
Shows what the feature changes in the support loop
Proactive Help
Proactive help should be helpful, quiet, and bounded.
The widget should not guess or interrupt everywhere. AnswerLattice keeps proactive prompts tied to active triggers, safe page context, cached trigger summaries, and approved support content.
01 / Proactive Help
Trigger by product page
Use safe route, feature, workflow, plan, or role context to match a prompt to the screen where the user is working.
Owner-approved page triggersWidget skips calls when disabledResolved suggestion summaries
02
Serve approved suggestions
Resolved trigger summaries can point to reviewed answers or support content instead of running broad lookup on every page view.
03
Skip when disabled
Runtime configuration tells the widget whether proactive help is enabled, so inactive tenants avoid unnecessary API calls.
04
Cache no-trigger states
When no active triggers exist, negative caching avoids repeated backend checks for the same page context.
05
Respect widget controls
Allowed origins, blocked routes, and safe context rules still apply before any proactive prompt appears.
06
Turn misses into review
If a prompt is missing or weak, feedback and fallback can become support review work instead of invisible analytics noise.
Workflow
From page trigger to quiet in-app guidance.
Proactive help stays owner-controlled: configure the page trigger, connect it to approved support, let the widget display it only when eligible, and review feedback.
01
Map the support-heavy page
Connect the route or workflow to the product surface where users need help.
02
Create an active trigger
Define when the widget should suggest help for that page context.
03
Resolve the suggestion
Attach reviewed support content or an approved answer summary.
04
Let runtime gate the call
The widget checks capability state before requesting proactive help.
05
Review feedback
Use feedback and fallback signals to improve the trigger or support content.
Connected product truth
Proactive prompts should follow the same authority model.
A proactive suggestion is still support knowledge. It must stay scoped to product context, approved content, widget controls, and reviewable signals.
Feature layer
01
Proactive Help
Proactive Help stays tied to reviewed sources, safe page context, and owner-approved support output.
02
Reviewed source
Support content feeds the widget, hosted help, tickets, and answer review from one controlled workspace.
03
Page context
Owner-approved page triggers
Connected surfaces
01
Widget
The prompt appears inside the same safe in-app runtime controls.
02
Approved answers
Suggestions can point to reviewed answer summaries instead of free-form guesses.
03
Product surfaces
Triggers stay attached to routes, workflows, and product areas.
04
Support review
Feedback and fallbacks keep proactive help reviewable.
Connected layer
Proactive Help is one part of the full support layer.
A founder may start with proactive help, but the value comes from keeping it connected to setup, in-app support, hosted help, fallback, and approved-answer review.
A familiar support surface
Each feature is explained as something buyers already recognize: docs, FAQs, releases, tickets, feedback, notifications, or review work.
Connected to the support suite
The feature does not live alone. It connects back to widget answers, hosted help, fallback, and owner review.
Owner control stays visible
Drafts, generated content, ticket gaps, and feedback remain reviewable before anything becomes official support.
Explore the connected layer
Set up support
Create your workspace, add team access, teach AnswerLattice from starter sources, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, control allowed domains, and answer users inside your app.
Help center and tickets
Publish docs, FAQs, custom owner answers, and release notes; manage fallback tickets, feedback, ratings, and feature requests from one connected support layer.
Review approved answers
Review drafts, repeated misses, stale answers, coverage, and readiness before support becomes official.
Worth checking
Before choosing proactive help, check the product fit.
Answer the evaluation questions before setup: how it launches, what stays safe, and how it differs from nearby support tools.
Setup path
Show how the feature fits into the widget, hosted help, fallback, and owner review before users depend on it.
View product mapSecurity boundary
Review safe page context, blocked private data, owner roles, fallback behavior, and approved-answer authority.
Review securityCompare support options
See where AnswerLattice fits against chatbots, helpdesks, and static knowledge bases without treating them as the same product.
Compare optionsQuestions
What owners usually ask about proactive help.
Is proactive help enabled for every workspace?
No. It should appear only when configured and enabled for the workspace, with runtime capability checks preventing unnecessary calls when inactive.
Does proactive help auto-generate answers?
No. Proactive prompts should point to approved support content or reviewable fallback paths. They do not publish new authoritative answers by themselves.
Will this increase widget cost on every page?
The runtime is designed to skip proactive calls when the feature is disabled and use trigger summaries and negative caching when no active triggers exist.
Launch proactive help as part of the full support loop.
AnswerLattice works best when proactive help stays connected to widget answers, hosted help, tickets, and answer review.