First surfaces
Billing, onboarding, team, releases, integrations, errors
Proof pack
Example workloads for support that improves after launch.
These are anonymized example workloads, not inflated customer claims. They show how Canonica should be evaluated on day one.
First content
Docs, FAQs, changelog, starter answers, support macros
First proof
Widget loaded, origin valid, route allowed, context arrived
First governance
Approved answers, missed questions, stale-answer review
Billing and onboarding repeat questions
Situation
A founder ships an AI-built app with no support team. Early users repeat invoice, import, and invite questions.
Canonica setup
Map billing, onboarding, and team settings surfaces. Import starter FAQs and support macros. Install the widget and verify context.
What improves
Known questions receive approved answers. Missing answers become review work instead of disappearing into chat history.
Usage limit changes after a launch
Situation
A product changes limits and users ask from billing, usage, and release pages why behavior changed.
Canonica setup
Connect changelog entries to affected surfaces, FAQs, and approved answers. Let drift and repeated misses surface review items.
What improves
The owner sees where support needs review after the release and can approve updated answers before they become official.
Multiple small apps need the same support pattern
Situation
A studio launches several SaaS apps and needs repeatable install, surface templates, and safety controls.
Canonica setup
Reuse quickstarts, starter templates, allowed origins, blocked routes, import packs, and the install verifier for each workspace.
What improves
Each product gets its own scoped support layer without hardcoded MenuList assumptions or shared tenant leakage.
The first proof is operational, not a sales deck.
A real Canonica evaluation should prove install, context, first surfaces, first imported knowledge, and first owner-approved answers.