Problem
Why this breaks for small SaaS teams
Fast releases change workflows, limits, roles, and states. Without drift review, old docs and old answers keep misleading users after the product changes.
For product teams
Know where product knowledge is breaking.
Canonica connects product surfaces, releases, support gaps, and canonical answers so teams can see where support truth needs review.
Example question
Did usage limits change?
Generic answer
Read the latest release notes for usage limits.
Canonica answer
The usage-limits release affected plan quota answers. Canonica flags stale-answer risk until the related canonical answer is reviewed.
Owner review
Approved knowledge stays the authority.
Product changes become support-review work through drift, coverage, and signal queues. Proposals still require human approval before they become authoritative answers.
Setup steps
- 1Define surfaces for release-heavy areas such as billing, limits, and settings.
- 2Connect changelog entries to affected surfaces and answers.
- 3Review drift and coverage signals after releases.
- 4Approve proposed answer updates.
- 5Track which surfaces still need support truth.
Explore Canonica
The same loop across setup, widget, support, and governance.
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Launch Setup
Workspace setup, product profile, starter knowledge, surfaces, widget key, and activation readiness.
Page-Aware Widget
One embeddable widget that uses safe page context, allowed origins, blocked routes, and approved answers.
Support Control
Hosted help, docs, FAQ, changelog, ticket fallback, conversations, and weekly review output.
Knowledge Governance
Product ontology, canonical answers, drift, signal mutation, coverage, and trust/readiness metrics.