Page context
Route, feature, workflow, role, and plan hints guide the answer.
For support teams
Reduce repeated tickets without losing answer control.
AnswerLattice keeps approved answers in front of fallback and gives teams a private Support Board for selected follow-up before ticket patterns become reviewable support-knowledge updates.
Answer order
Approved answers and owner answers before fallback.
Safety boundary
Screenshots are user-attached; context never decides workspace identity.
Question flow
Can a teammate manage billing?
AnswerLattice turns a generic support gap into a reviewed answer that matches the current product page.
Before AnswerLattice
01
Problem
Small support teams answer the same billing, role, setup, and error questions repeatedly. Generic chat tools can hide those gaps inside transcripts instead of improving the knowledge base.
02
Generic answer
Check your user permissions in settings.
Reviewed output
01
AnswerLattice answer
You are on Team Settings. AnswerLattice uses the current role and plan context to serve the approved billing-permission answer, then links the team-role FAQ.
02
Owner review
Tickets remain useful as fallback. Selected issues can move through Support Board notes/statuses, while repeated misses can become draft answers for human review instead of one-off replies.
Setup path
Reviewed support stays the authority.
The setup path keeps source material, page context, and owner approval connected before answers become official.
01 / Support setup
Start with the support material you already have.
Docs, product pages, FAQ notes, tickets, and repeated replies become a reviewable setup path instead of scattered founder work.
Map support-heavy pages such as billing, team settings, and onboarding.Import existing macros, FAQs, and common ticket answers.Review draft answers before they become authoritative.Let tickets capture safe context when fallback is needed.
Map support-heavy pages such as billing, team settings, and onboarding.
Create the support workspace and connect it to the product.
Import existing macros, FAQs, and common ticket answers.
Keep this setup step tied to reviewed support material and product pages.
Review draft answers before they become authoritative.
Keep this setup step tied to reviewed support material and product pages.
Let tickets capture safe context when fallback is needed.
Keep this setup step tied to reviewed support material and product pages.
Use Support Board for selected follow-up and the signal queue to prioritize recurring gaps.
Use missing answers and feedback to improve the next support pass.
Explore AnswerLattice
The same loop across setup, widget, hosted help, tickets, and review.
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Set up support
Create your workspace, add team access, teach AnswerLattice from starter sources, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, control allowed domains, and answer users inside your app.
Help center and tickets
Publish docs, FAQs, custom owner answers, and release notes; manage fallback tickets, feedback, ratings, and feature requests from one connected support layer.
Review approved answers
Review drafts, repeated misses, stale answers, coverage, and readiness before support becomes official.
Turn this support gap into a reviewed AnswerLattice setup.
Start with the demo, then prepare source material so the first workspace has pages, docs, FAQs, and owner-approved answers to review.