Channels
Slack webhook and email recipients
Integrations
Notify owners when support truth needs attention.
AnswerLattice connects support review to Slack and email with digest-first notifications, critical alerts, test delivery, and compact delivery health.
Default
Digest-first support review updates
Safety
Test delivery, delivery health, and bounded volume
Delivery healthy
Nightly support digest
Coverage changed, review items are waiting, repeated gaps were grouped, and Slack delivery succeeded.
Slack
Connected
Email
2 recipients
Last test
Succeeded
Failures
None active
What can notify
Alerts for review work, not raw logs.
The owner should know when support needs attention. They should not have to read integration event streams.
Slack alerts
Send owner-approved support review movement to a Slack channel through a workspace webhook.
Email recipients
Send the same support events to owner or team inboxes when Slack is not the team habit.
Digest-first delivery
Routine stale-answer review, gaps, proposals, and summaries can stay grouped instead of becoming noise.
Critical alerts
Coverage drops and repeated answer failures can alert sooner when owner attention is needed.
Send test notification
Verify a destination from settings and record the latest delivery result before launch.
Bounded delivery
Rate caps, health summaries, and retention policies keep notification work production-safe.
Owner controls
Configure destination, filters, and confidence.
Slack and email are self-service. Broader workflow adapters should remain controlled rollout until credential handling, tenant authorization, and delivery behavior are ready for every workspace.
Event filters
Nightly digest
A compact summary of coverage, stale answers, gaps, and review movement.
Coverage drop
A higher-priority alert when approved support coverage materially falls.
Repeated answer failure
A higher-priority alert when the same support path keeps failing users.
Test delivery
A controlled message for validating Slack or email setup before relying on it.
Workflow
From support movement to owner attention.
Configure destinations, choose events, send a test, then let critical alerts and digest summaries keep support review visible.
01
Connect Slack or email
Add the destination in AnswerLattice settings.
02
Choose event filters
Select the support review events that deserve notification.
03
Send a test
Verify delivery before relying on the channel.
04
Deliver digest or alert
Routine movement stays grouped; critical events can alert quickly.
05
Review health
Use last success, last failure, and disabled state without opening raw logs.
Keep owners aware without building notification plumbing yourself.
Start with Slack or email, verify delivery, and keep support review work connected to the AnswerLattice dashboard.