Connected to
Widget, hosted help, tickets, and review
Knowledge Intake
Teach AnswerLattice your product before users need support.
Start from selected product links, docs, FAQs, release notes, setup notes, support macros, repeated replies, files, screenshots, and short recordings. AnswerLattice prepares source-backed drafts for owner review before anything becomes support knowledge.
Selected public links, files, screenshots, and short media
FAQ, KB, surface, and answer-proposal drafts
Owner approval before publish
Authority rule
Drafts stay review work until approved
Buyer proof
Shows what the feature changes in the support loop
Knowledge Intake
Start with product truth, not a blank help center.
Knowledge Intake gives founders a first-session path from existing product material to reviewed support content without creating an unbounded crawler or auto-publishing AI answers.
01 / Knowledge Intake
Inspect selected public pages
Paste a product or docs URL, review the support-worthy pages AnswerLattice finds, and import only the pages you choose.
Selected public links, files, screenshots, and short mediaFAQ, KB, surface, and answer-proposal draftsOwner approval before publish
02
Bring existing files
Use TXT, Markdown, CSV, JSON, DOCX, and text-based PDF content as source material without retaining raw files by default.
03
Import repeated replies
Paste one question users keep asking and the answer the founder already sends. AnswerLattice prepares a FAQ draft and answer proposal for review.
04
Extract support context from screenshots
Upload screenshots/images when UI evidence matters. AnswerLattice extracts support-relevant text, charges one support credit, and keeps only extracted source text for review.
05
Transcribe short support recordings
Use short audio/video clips when founders have walkthroughs or customer explanations. Transcription is capped, credit-charged, and never becomes official without review.
06
Prepare review drafts
Generate grouped drafts for articles, FAQs, product surfaces, and approved-answer proposals.
07
Keep answers reviewed
Accepted drafts publish into the existing support layer; official support answers still go through owner review.
08
Stay cost bounded
Intake is owner-triggered, capped per job, license-gated, ledger-backed for paid media extraction, and avoids realtime listeners or hidden scheduler processing.
Workflow
From product material to reviewed support content.
Teach AnswerLattice is built for first setup: add sources, generate drafts, approve what is right, and publish into the same runtime the widget and hosted help already use.
01
Create intake
Name the intake and add product/app URLs for context.
02
Add sources
Import selected pages, pasted content, repeated replies, support macros, release notes, supported files, screenshots, or short support recordings.
03
Review drafts
Edit, accept, or reject drafts before they become customer-facing support.
04
Publish accepted items
Write approved content into KB, FAQ, product surface, or answer-proposal paths.
Connected product truth
Intake feeds AnswerLattice without creating a second knowledge system.
Published intake output lands in the same collections and freshness paths used by hosted help, widget search, in-app suggestions, and answer review.
Feature layer
01
Knowledge Intake
Knowledge Intake stays tied to reviewed sources, safe page context, and owner-approved support output.
02
Reviewed source
Support content feeds the widget, hosted help, tickets, and answer review from one controlled workspace.
03
Page context
Selected public links, files, screenshots, and short media
Connected surfaces
01
Knowledge Base
Accepted article drafts become reviewed KB content with embeddings attempted at publish time.
02
FAQ Management
Short answers can publish as owner-reviewed FAQs tied to source material and context keys.
03
Product Surfaces
Selected page context can become support-aware route and workflow mappings.
04
Answer review
Approved-answer output stays reviewable through proposals instead of auto-publishing authority.
Connected layer
Knowledge Intake is one part of the full support layer.
A founder may start with knowledge intake, but the value comes from keeping it connected to setup, in-app support, hosted help, fallback, and approved-answer review.
A familiar support surface
Each feature is explained as something buyers already recognize: docs, FAQs, releases, tickets, feedback, notifications, or review work.
Connected to the support suite
The feature does not live alone. It connects back to widget answers, hosted help, fallback, and owner review.
Owner control stays visible
Drafts, generated content, ticket gaps, and feedback remain reviewable before anything becomes official support.
Explore the connected layer
Set up support
Create your workspace, add team access, teach AnswerLattice from starter sources, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, control allowed domains, and answer users inside your app.
Help center and tickets
Publish docs, FAQs, custom owner answers, and release notes; manage fallback tickets, feedback, ratings, and feature requests from one connected support layer.
Review approved answers
Review drafts, repeated misses, stale answers, coverage, and readiness before support becomes official.
Worth checking
Before choosing knowledge intake, check the product fit.
Answer the evaluation questions before setup: how it launches, what stays safe, and how it differs from nearby support tools.
Setup path
Show how the feature fits into the widget, hosted help, fallback, and owner review before users depend on it.
View product mapSecurity boundary
Review safe page context, blocked private data, owner roles, fallback behavior, and approved-answer authority.
Review securityCompare support options
See where AnswerLattice fits against chatbots, helpdesks, and static knowledge bases without treating them as the same product.
Compare optionsQuestions
What owners usually ask about knowledge intake.
Does intake crawl my whole site?
No. AnswerLattice discovers bounded candidates and imports only the pages the owner selects.
Does imported content go live automatically?
No. Intake creates review drafts. Owners accept and publish selected items before users see them.
Does this replace the Knowledge Base?
No. It feeds the Knowledge Base, FAQ, product-surface, and answer-proposal workflows. Release notes can be added as source context, while changelog publishing stays in the changelog workflow.
Launch knowledge intake as part of the full support loop.
AnswerLattice works best when knowledge intake stays connected to widget answers, hosted help, tickets, and answer review.