Reading time
6 min read
Resources
Resource
Hosted Help Setup
Plan docs, FAQs, changelog content, owner Q&A, support domains, and widget handoff for hosted help.
Updated
2026-06-02
Action
Open hosted help page
Quick answer
Hosted help should publish reviewed support knowledge and connect back to widget answers, fallback, and governance review.
Choose help surfaces
- Reviewed articles for longer support topics.
- Owner Q&A for short repeated questions.
- Changelog content for release-related support.
- Fallback tickets for missing coverage.
Use support-domain language carefully
A custom help domain can be buyer-visible value, but it must stay connected to implemented hosted help behavior and domain validation. Do not imply a separate public CMS product.
Connect hosted help to the widget
Hosted help is most useful when the same reviewed support truth can support page-aware widget answers and governance review.