Free setup
Create workspace and verify the first support layer
Pricing
Start free. Upgrade when support volume grows.
Create the beta workspace, install the widget, and prove the support loop before choosing monthly capacity.
Paid capacity
Plans add monthly support credits and higher support volume
Credit use
AI-assisted answers, fallback, review work, and media extraction stay bounded
Not charged for
Normal widget loading, selected text import, and public help browsing
Beta setup
Create the workspace first. Upgrade when the support layer is ready.
Public onboarding currently creates the AnswerLattice beta workspace, product account bridge, subscription summary, and one-time widget key. Paid plans and top-ups run through the AnswerLattice Billing screen with product-scoped Razorpay requests.
Starter
For solo founders launching support for one SaaS product.
₹999
per month, billed in INR
150 support credits / month
For one SaaS app with early users and repeated setup, billing, or onboarding questions.
Start support setup- ✓One founder-led SaaS workspace
- ✓Team access and role permissions
- ✓Knowledge intake from selected links, docs, and supported files
- ✓Widget and help center
- ✓Basic approved-answer coverage tracking
- ✓Product surfaces for in-app support
- ✓Approved answers before fallback
- ✓Safe page context for the widget
- ✓Hosted help center
- ✓Owner reset and force sign-out
- ✓Product surface mapping
- ✓Human-approved review queue
Growth
For growing SaaS products that need surfaces, signals, and weekly support review.
₹2,999
per month, billed in INR
500 support credits / month
For active SaaS apps that need weekly review, support-gap tracking, and higher answer capacity.
Start support setup- ✓Expanded team and custom role controls
- ✓Higher intake, answer, and support-gap capacity
- ✓Signal-to-knowledge queue
- ✓Release-aware answer review
- ✓Weekly support review digest
- ✓Higher signal and surface limits
- ✓Approved answers before fallback
- ✓Safe page context for the widget
- ✓Hosted help center
- ✓Owner reset and force sign-out
- ✓Product surface mapping
- ✓Human-approved review queue
Studio
For agencies and dev studios managing several small SaaS launches.
₹6,999
per month, billed in INR
1200 support credits / month
For builders, agencies, or studios launching multiple SaaS products.
Start support setup- ✓Up to 5 client workspaces
- ✓Reusable install and setup patterns
- ✓Intake-ready launch workflow for multiple products
- ✓Higher signal and content limits
- ✓Built for agencies and dev studios
- ✓Approved answers before fallback
- ✓Safe page context for the widget
- ✓Hosted help center
- ✓Owner reset and force sign-out
- ✓Product surface mapping
- ✓Human-approved review queue
Support credits
Credits keep support capacity predictable.
Support credits cover AI-assisted answers, fallback handling, review work, and paid knowledge-intake media extraction such as screenshot OCR or short recording transcription. Public help pages, selected text import, and normal widget loading do not use credits.
Top-ups are for launch spikes, media-heavy intake, or heavy review periods without forcing a plan change.
Support Credit Pack
Extra Answerlattice answer, widget chat, intake media, and review credits. One-time purchase. No expiry.
₹2,499
500 credits, one-time purchase
Public packaging stays monthly and INR-first. Usage limits protect infrastructure, but AnswerLattice is not priced as a punishment for successful support deflection.
Not sure which plan fits?
Start with the free setup before launch or early support volume. Upgrade when users, pages, and support questions grow.
Start support setup