Create reviewed articles
Write support docs with clear owner review before the content becomes customer-facing support truth.
Knowledge Base
Support docs that stay connected to product truth.
Canonica turns help articles into governed support knowledge. Articles can be imported, reviewed, attached to product surfaces, and used as source material for approved answers and FAQs.
Import starter knowledge and files
Attach articles to product surfaces
Keep Help Center, widget, and governance connected
Knowledge Base
Canonica product layer
Knowledge Base
Canonica turns help articles into governed support knowledge. Articles can be imported, reviewed, attached to product surfaces, and used as source material for approved answers and FAQs.
Import starter knowledge and files
Attach articles to product surfaces
Keep Help Center, widget, and governance connected
Support truth flowReviewed
1Source content
2Product context
3Approved answer
Knowledge Base
Everything needed to manage support knowledge
The knowledge base is not just a document shelf. It is the reviewed source material Canonica uses for page-aware support, canonical answers, FAQs, and coverage review.
Import existing knowledge
Start from current docs, files, FAQs, release notes, or starter support answers instead of building a blank help center.
Organise by surface
Connect articles to product pages, workflows, entities, tags, and support contexts so answers match where users are stuck.
Generate related FAQs
Create short article-backed FAQ answers while keeping the long-form source article close for review and updates.
Publish to hosted help
Use the same reviewed article set across hosted help, widget answers, related content, and Help Center surfaces.
Workflow
From imported content to trusted support source
Canonica keeps the owner in control: source content becomes drafts, drafts are reviewed, and approved knowledge becomes reusable support truth.
Bring content in
Upload files or add starter support content from existing product material.
Review generated drafts
Check article drafts and related FAQs before publishing.
Attach product context
Map articles to pages, workflows, entities, and tags.
Serve where needed
Use approved content in hosted help, widget answers, and related suggestions.
Connected product truth
Connected to the rest of Canonica
Articles feed the support loop instead of living alone. FAQ, changelog, tickets, and governance all refer back to reviewed product knowledge.
FAQ
Short answers stay linked to article source material.
Changelog
Release changes can point to support docs that need review.
Tickets
Resolved tickets can become new article or canonical-answer proposals.
Governance
Coverage and drift checks use article relationships instead of raw document count.
Questions
What owners usually ask about knowledge base.
Is this a full documentation CMS?
No. Canonica keeps publishing simple because the product goal is governed support truth, not a general website builder.
Can articles power widget answers?
Yes. Articles can be used as reviewed support source material and connected to page-aware widget responses.
Does imported content publish automatically?
No. Generated or imported drafts should be reviewed before becoming authoritative customer-facing knowledge.
Launch knowledge base as part of the full support truth loop.
Canonica works best when knowledge base stays connected to widget answers, hosted help, tickets, and governance.