Connected to
Widget, hosted help, tickets, and review
Knowledge Base
Docs that power approved support.
Import or write help articles, connect them to product pages, and use them as source material for approved answers, custom owner answers, FAQs, hosted help, and widget suggestions.
Import starter knowledge and files
Attach articles to product pages
Keep Help Center, widget, and review connected
Authority rule
Drafts stay review work until approved
Buyer proof
Shows what the feature changes in the support loop
Knowledge Base
Manage support knowledge without building a docs empire.
The knowledge base is not just a document shelf. It is the reviewed source material AnswerLattice uses for in-app support, approved answers, FAQs, and coverage review.
01 / Knowledge Base
Create reviewed articles
Write support docs with clear owner review before the content becomes customer-facing support.
Import starter knowledge and filesAttach articles to product pagesKeep Help Center, widget, and review connected
02
Import existing knowledge
Start from current docs, files, FAQs, release notes, owner answers, or starter support answers instead of building a blank help center.
03
Organize by surface
Connect articles to product pages, workflows, entities, tags, and support contexts so answers match where users are stuck.
04
Generate related FAQs
Create short article-backed FAQ answers or write exact owner answers while keeping the long-form source article close for review and updates.
05
Publish to hosted help
Use the same reviewed article set across hosted help, widget answers, related content, and Help Center surfaces.
Workflow
From rough notes to trusted support source.
AnswerLattice keeps the owner in control: source content becomes drafts, drafts are reviewed, and approved knowledge becomes reusable support.
01
Bring content in
Upload files or add starter support content from existing product material.
02
Review generated drafts
Check article drafts and related FAQs before publishing.
03
Attach product context
Map articles to pages, workflows, entities, and tags.
04
Serve where needed
Use approved content in hosted help, widget answers, and related suggestions.
Connected product truth
Articles should feed the full support loop.
Articles feed the support loop instead of living alone. FAQ, changelog, tickets, and answer review all refer back to reviewed product knowledge.
Feature layer
01
Knowledge Base
Knowledge Base stays tied to reviewed sources, safe page context, and owner-approved support output.
02
Reviewed source
Support content feeds the widget, hosted help, tickets, and answer review from one controlled workspace.
03
Page context
Import starter knowledge and files
Connected surfaces
01
FAQ
Short answers stay linked to article source material.
02
Changelog
Release changes can point to support docs that need review.
03
Tickets
Resolved tickets can become new article or approved-answer proposals.
04
Answer review
Coverage and stale-answer checks use article relationships instead of raw document count.
Connected layer
Knowledge Base is one part of the full support layer.
A founder may start with knowledge base, but the value comes from keeping it connected to setup, in-app support, hosted help, fallback, and approved-answer review.
A familiar support surface
Each feature is explained as something buyers already recognize: docs, FAQs, releases, tickets, feedback, notifications, or review work.
Connected to the support suite
The feature does not live alone. It connects back to widget answers, hosted help, fallback, and owner review.
Owner control stays visible
Drafts, generated content, ticket gaps, and feedback remain reviewable before anything becomes official support.
Explore the connected layer
Set up support
Create your workspace, add team access, teach AnswerLattice from starter sources, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, control allowed domains, and answer users inside your app.
Help center and tickets
Publish docs, FAQs, custom owner answers, and release notes; manage fallback tickets, feedback, ratings, and feature requests from one connected support layer.
Review approved answers
Review drafts, repeated misses, stale answers, coverage, and readiness before support becomes official.
Worth checking
Before choosing knowledge base, check the product fit.
Answer the evaluation questions before setup: how it launches, what stays safe, and how it differs from nearby support tools.
Setup path
Show how the feature fits into the widget, hosted help, fallback, and owner review before users depend on it.
View product mapSecurity boundary
Review safe page context, blocked private data, owner roles, fallback behavior, and approved-answer authority.
Review securityCompare support options
See where AnswerLattice fits against chatbots, helpdesks, and static knowledge bases without treating them as the same product.
Compare optionsQuestions
What owners usually ask about knowledge base.
Is this a full documentation CMS?
No. AnswerLattice keeps publishing simple because the product goal is reviewed support knowledge, not a general website builder.
Can articles power widget answers?
Yes. Articles can be used as reviewed support source material and connected to in-app widget responses.
Does imported content publish automatically?
No. Generated or imported drafts should be reviewed before becoming authoritative customer-facing knowledge.
Launch knowledge base as part of the full support loop.
AnswerLattice works best when knowledge base stays connected to widget answers, hosted help, tickets, and answer review.