Collect multiple feedback types
End users can send general feedback, rate their experience, report product-area confusion, request a feature, or leave a suggestion from the Help Center.
Feedback Review
Turn product feedback into support signals.
Collect ratings, product-area feedback, feature requests, and suggestions from end users, then sort the useful items by Product Surface before they become board follow-up or answer proposals.
Ratings, product feedback, requests, and suggestions
Owner review with optional Product Surface sorting
Support Board and answer-proposal handoff
Feedback Review
Canonica product layer
Feedback Review
Collect ratings, product-area feedback, feature requests, and suggestions from end users, then sort the useful items by Product Surface before they become board follow-up or answer proposals.
Ratings, product feedback, requests, and suggestions
Owner review with optional Product Surface sorting
Support Board and answer-proposal handoff
Support truth flowReviewed
1Source content
2Product context
3Approved answer
Feedback Review
Feedback should improve support knowledge, not become a noisy public roadmap.
Canonica keeps feedback private to the workspace, scoped to the right tenant and product surface, and useful for support improvement only after owner review.
Review feedback in Canonica
Owners and support staff can inspect feedback inside the Canonica workspace without mixing it into MenuList or another product surface.
Group by product surface
Owners can assign, change, clear, and filter feedback by the product area it belongs to without asking users to classify it.
Use ratings as support pressure
Low ratings and repeated complaints become support signals, so owners can see where help content is failing users.
Move selected items to Support Board
Useful feedback can become a private Support Board card with source context, priority, tags, and follow-up notes.
Keep answer updates governed
Feedback can inform answer proposals, but it does not auto-publish knowledge or rewrite customer-facing support.
Stay scoped and cost-aware
Feedback rows and signal events are written with Canonica product, tenant, and workspace scope, while owner review uses bounded reads and indexed queries.
Workflow
From user feedback to reviewed support improvement.
Feedback Review gives SaaS owners a clean path from raw end-user input to support follow-up without adding public voting, roadmap management, or helpdesk workflow bloat.
01
User submits feedback
The Help Center captures the selected feedback type, rating, product area, request, or suggestion.
02
Canonica logs the signal
The feedback row stays scoped to pId, tId, and sId, and a lightweight signal event is emitted when enabled.
03
Owner reviews the item
The dashboard shows recent feedback with type, rating, user context, submitted details, and optional Product Surface assignment.
04
Select useful follow-up
The owner can leave the row as feedback, move it to Support Board, or use it as evidence for answer proposal review.
05
Approve knowledge separately
Any reusable answer still goes through governance before it becomes official support knowledge.
Connected product truth
Feedback belongs inside the support knowledge loop.
Feedback Review is useful because it connects end-user sentiment to Support Board, signal mutation, product surfaces, and governed answers without becoming a separate feedback product.
Feature layer
01
Feedback Review
Collect ratings, product-area feedback, feature requests, and suggestions from end users, then sort the useful items by Product Surface before they become board follow-up or answer proposals.
02
Reviewed source
Feedback Review is useful because it connects end-user sentiment to Support Board, signal mutation, product surfaces, and governed answers without becoming a separate feedback product.
03
Page context
Ratings, product feedback, requests, and suggestions
Connected surfaces
01
Help Center
End users submit feedback from the same support surface where they ask for help.
02
Product Surfaces
Owners keep feedback grouped by the product area where the confusion belongs.
03
Signal Queue
Feedback can join fallback, ticket, and conversation signals for repeated-gap review.
04
Support Board
Owners can promote selected feedback into private follow-up cards.
05
Governance
Answer proposals stay human-reviewed before any support knowledge becomes authoritative.
Questions
What owners usually ask about feedback review.
Is this a public roadmap or voting board?
No. Feedback Review is private owner review. Feature requests are captured as support signals, not public votes or roadmap commitments.
Does feedback automatically change answers?
No. Feedback can create evidence for a support gap, but answers still require owner review and governance approval.
Can owners move feedback into Support Board?
Yes. Selected feedback can become a private Support Board card when it needs follow-up, notes, status tracking, or answer-proposal handoff.
Why keep this inside Canonica?
SaaS feedback often exposes missing support content. Keeping it in Canonica lets owners turn user confusion into better help without building a separate feedback platform.
Launch feedback review as part of the full support loop.
Canonica works best when feedback review stays connected to widget answers, hosted help, tickets, and answer review.