Page context
Route, feature, workflow, role, and plan hints guide the answer.
Hosted help center for SaaS
Hosted help center for AI-built SaaS.
Publish reviewed docs, owner FAQs, and changelog content on a branded support domain while the same knowledge powers your app widget.
Answer order
Approved answers and owner answers before fallback.
Safety boundary
Screenshots are user-attached; context never decides workspace identity.
Question flow
Where can users read support without logging in?
AnswerLattice turns a generic support gap into a reviewed answer that matches the current product page.
Before AnswerLattice
01
Problem
Small SaaS teams often split docs, changelog, widget answers, and tickets across separate tools. The result is duplicate content, stale answers, and users who still open tickets.
02
Generic answer
Create a public docs site and link it from your app.
Reviewed output
01
AnswerLattice answer
Publish reviewed articles, owner FAQs, and changelog entries on help.yourapp.com while tickets, conversations, and workspace internals stay private.
02
Owner review
Hosted help content stays part of the same reviewed support knowledge. Owners can connect articles to custom owner answers, surfaces, changelogs, and approved answers instead of maintaining a separate support site.
Setup path
Reviewed support stays the authority.
The setup path keeps source material, page context, and owner approval connected before answers become official.
01 / Support setup
Start with the support material you already have.
Docs, product pages, FAQ notes, tickets, and repeated replies become a reviewable setup path instead of scattered founder work.
Create your AnswerLattice workspace.Import docs, FAQs, custom answers, and release notes.Map content to product surfaces.Configure hosted help domain settings.
Create your AnswerLattice workspace.
Create the support workspace and connect it to the product.
Import docs, FAQs, custom answers, and release notes.
Keep this setup step tied to reviewed support material and product pages.
Map content to product surfaces.
Keep this setup step tied to reviewed support material and product pages.
Configure hosted help domain settings.
Keep this setup step tied to reviewed support material and product pages.
Publish reviewed help content and keep answer gaps visible.
Use missing answers and feedback to improve the next support pass.
Explore AnswerLattice
The same loop across setup, widget, hosted help, tickets, and review.
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Set up support
Create your workspace, add team access, teach AnswerLattice from starter sources, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, control allowed domains, and answer users inside your app.
Help center and tickets
Publish docs, FAQs, custom owner answers, and release notes; manage fallback tickets, feedback, ratings, and feature requests from one connected support layer.
Review approved answers
Review drafts, repeated misses, stale answers, coverage, and readiness before support becomes official.
Turn this support gap into a reviewed AnswerLattice setup.
Start with the demo, then prepare source material so the first workspace has pages, docs, FAQs, and owner-approved answers to review.