Problem
Why this breaks for small SaaS teams
Small SaaS teams often split docs, changelog, widget answers, and tickets across separate tools. The result is duplicate content, stale answers, and users who still open tickets.
Hosted help center for SaaS
A help center that stays connected to the widget.
Publish reviewed docs, FAQs, and changelog content on a branded support domain while Canonica keeps the same knowledge available to the page-aware widget.
Example question
Where can users read support without logging in?
Generic answer
Create a public docs site and link it from your app.
Canonica answer
Publish reviewed articles, FAQs, and changelog entries on help.yourapp.com while tickets, conversations, and workspace internals stay private.
Owner review
Approved knowledge stays the authority.
Hosted help content stays part of the same governed support knowledge. Owners can connect articles to FAQs, surfaces, changelogs, and canonical answers instead of maintaining a separate support site.
Setup steps
- 1Create your Canonica workspace.
- 2Import docs, FAQs, and release notes.
- 3Map content to product surfaces.
- 4Configure hosted help domain settings.
- 5Publish reviewed help content and keep answer gaps visible.
Explore Canonica
The same loop across setup, widget, support, and governance.
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Launch Setup
Workspace setup, product profile, starter knowledge, surfaces, widget key, and activation readiness.
Page-Aware Widget
One embeddable widget that uses safe page context, allowed origins, blocked routes, and approved answers.
Support Control
Hosted help, docs, FAQ, changelog, ticket fallback, conversations, and weekly review output.
Knowledge Governance
Product ontology, canonical answers, drift, signal mutation, coverage, and trust/readiness metrics.