Hosted help
Publish docs, FAQ, and changelog on a support domain while keeping workspace internals private.
Support Control
Run docs, tickets, changelog, and widget truth together.
Canonica keeps customer-facing support surfaces connected so help articles, FAQs, release notes, tickets, and widget answers do not drift into separate systems.
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Support liveSupport Control
Support operations without support chaos
Support Control is the layer for hosted help, knowledge base, FAQ, changelog, tickets as fallback, conversations, and weekly review output.
Ticket fallback
When an answer is missing, tickets remain a fallback path and become structured support signals.
Weekly review
Owners can review what changed, what failed, and what support truth needs attention next.
Readiness view
Help content
Published
Ticket path
Fallback
Weekly digest
Ready
What this gives the owner
Support surfaces stay connected.
Instead of a standalone docs site, isolated ticket inbox, and separate release notes, Canonica keeps customer support truth connected by product surface.
Knowledge base
Long-form articles remain available for reviewed support content and hosted help.
FAQ management
Article-backed FAQs give users short answers and keep related article context nearby.
Changelog support
Release notes can stay connected to product surfaces and affected support answers.
Safe ticket context
Tickets can include capped, sanitized debugging context to reduce back-and-forth.
Conversation signals
Widget conversations and feedback can become signals for governance instead of disappearing in logs.
Workflow
Operate support from the same truth layer.
Support Control is practical: publish help, answer users, accept fallback tickets, and turn unresolved issues into review work.
Publish help content
Create or import docs, FAQs, and release notes for the hosted help center.
Connect product surfaces
Assign content to the routes and workflows where users need it.
Let widget answer first
Serve approved answers and related support truth before fallback.
Capture fallback tickets
When coverage is missing, route the user to a ticket with safe context.
Review weekly output
Use digest and signal views to decide what support truth needs owner attention.