AnswerLattice

Updates

AnswerLattice product updates.

Changes that affect knowledge intake, setup, in-app help, hosted help, widget runtime, support review, pricing, and safety.

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Capability changes that affect website claims and setup planning

Most useful updates

Knowledge intake, widget runtime, feedback review, Support Board, security

Next action

Use the demo or resources page to evaluate current state

June 6, 2026

Knowledge Intake can start from repeated replies

  • Owners can paste one repeated user question and the answer they already send, then prepare FAQ and answer-proposal drafts for review.
  • The repeated-reply path stays inside Knowledge Intake and Governance; it does not read an inbox, connect a helpdesk, or publish canonical answers automatically.
  • Draft generation stays low-cost by using existing source and review-item writes and skipping the default full-article draft for repeated replies.
June 6, 2026

Activation now shows first-client launch proof

  • Activation now groups setup, knowledge, product surfaces, approved answers, widget runtime, governance summaries, and signal-source checks into one launch-proof view.
  • The proof is summary-backed, so normal Activation loading stays on compact readiness documents instead of scanning source knowledge, tickets, entities, or mutation proposals.
  • Signal Queue remains the place to confirm generated proposal quality before broader connector or distribution rollout.
June 6, 2026

Website repositioned around the first support layer

  • Homepage now leads with the founder-led SaaS support problem: users need help after launch before the founder is ready to hire support.
  • The public story now shows AnswerLattice as one support layer across in-app help, hosted help, FAQs, changelog, ticket fallback, feedback review, and reviewable support gaps.
  • Homepage layout was shortened to one major support-loop diagram, product proof, compact use cases, pricing, FAQ, and setup CTA so the site no longer tries to show every feature on the first page.
May 31, 2026

Feedback Review added to the public product story

  • AnswerLattice now has a dedicated Feedback Review product page for ratings, product-area feedback, feature requests, suggestions, Product Surface sorting, owner review, and Support Board handoff.
  • The homepage and Product preview now include a Feedback review tab so visitors can see how raw user feedback becomes private support work.
  • The public story keeps feedback private and reviewed: feature requests are support signals, not a public voting board or automatic roadmap commitment.
May 31, 2026

Knowledge Intake added to the public product story

  • AnswerLattice now has a dedicated Knowledge Intake product page for selected public links, supported files, screenshots, short recordings, and source-backed review drafts.
  • Homepage, Product, Pricing, Get Started, FAQ, Resources, Security, route metadata, and the intake website doc now explain intake as an owner-reviewed setup path, not as a crawler or auto-publish shortcut.
  • Public copy calls out the cost boundary: text sources and normal widget/help usage are separate from paid OCR/transcription work, which is capped and support-credit logged.
May 27, 2026

Support Board added to the public support-control story

  • Support Board now has a dedicated product page for private support cards, internal notes, status history, assignee context, and reviewed answer handoff.
  • Support Control, FAQ, Resources, route metadata, and agent-readable context now explain the board as a manual-first owner workboard, not as a duplicate ticket inbox.
  • Ticket/signal sync and nightly board preparation remain controlled rollout claims, so the public website does not imply every workspace pays for duplicated source reads by default.
May 26, 2026

Owner answers now appear in the public support story

  • FAQ Management now explains both manual owner answers and article-backed FAQ suggestions.
  • Homepage, Product, Widget, Support Control, FAQ, and agent-readable pages now describe the implemented answer path: approved answers first, published owner FAQ answers next, then fallback when coverage is missing.
  • The website keeps this inside the existing FAQ Management page instead of adding a duplicate feature page, because the runtime and owner UI already manage these answers as one FAQ/custom-answer workflow.
May 26, 2026

Team access and workspace roles added to the product story

  • AnswerLattice now has a dedicated Team Access product page for workspace members, AnswerLattice roles, custom permissions, owner reset, and force sign-out.
  • Launch Setup, Product, Get Started, FAQ, Pricing, Resources, Security, and Privacy copy now include team access where it affects buyer evaluation and production readiness.
  • The public story keeps team access inside AnswerLattice workspace controls, with email setup, owner-managed passcodes, reset, and force sign-out.
May 25, 2026

Widget screenshot support clarified across the website

  • The widget story now includes user-initiated screenshot upload or paste for visual support context.
  • Install, Security, FAQ, Quickstarts, and widget pages clarify that AnswerLattice does not automatically capture the host app screen or scrape DOM.
  • Public copy keeps screenshot support inside the existing in-app widget and safety story instead of adding a separate product page.
May 25, 2026

Compiled context and daily support review added to the public product story

  • Product and security pages now explain approved runtime context as versioned, cache-first bundles instead of repeated database scans.
  • The owner-facing readiness story now includes compiled context status, stale-state repair, and manual rebuild controls from Activation.
  • Daily support review is described as workspace-local and centralized, using each workspace timezone and support-day end time before repair or review work runs.
  • Agent context remains controlled rollout copy only; public pages do not promise general MCP access or agent-side knowledge writes.
May 24, 2026

Workflow notifications and proactive help added to the public product story

  • Slack and email workflow notifications now have a dedicated Integrations page plus a Workflow Notifications product page.
  • The website now explains digest-first delivery, test notification, compact health, and bounded delivery without marketing broader adapters as generally available.
  • Proactive Help now has a dedicated product page and is described as configured prompts tied to active triggers and approved support summaries.
May 24, 2026

Website reframed for AI-built SaaS founders

  • Homepage now starts from the post-launch problem: users need correct answers after a founder ships an app quickly with AI.
  • The support-loop demo now appears as the first proof, showing generic AI vs AnswerLattice before deeper product architecture.
  • A new AI-built SaaS use-case page explains the setup path, while the vibe-coded SaaS URL stays a canonicalized campaign/search alias.
May 22, 2026

Final product-suite website polish

  • The header Product menu now opens into the four main AnswerLattice product areas: Setup Support, In-App Help Widget, Help Center and Tickets, and Approved Answers.
  • Homepage, resources, SEO landing pages, and role use-case pages now cross-link those product areas so buyers can evaluate AnswerLattice by capability.
  • The polish stays static and adds no Firestore reads, Cloud Function calls, or runtime dependencies to normal website browsing.
May 22, 2026

Product areas now have landing-style pages

  • Setup Support, In-App Help Widget, Help Center and Tickets, and Approved Answers now each have their own product page.
  • Each page includes a hero, product-area tabs, large browser-style product canvas, bento benefit grid, workflow steps, and conversion CTA.
  • The product overview now links to those pages so buyers can evaluate each major AnswerLattice capability independently.
May 22, 2026

Homepage product proof redesigned

  • The support-loop demo now uses a horizontal product-page tab row with one large product canvas below it, so the aha moment is easier to scan.
  • The product proof section now presents AnswerLattice like a real dashboard screenshot with clearer operator tabs before the framed interface.
  • The widget section is now a bento-style grid covering runtime answer, install script, allowed origins, blocked routes, hosted help, page context, and support-gap review.
May 22, 2026

Founder-facing support accuracy positioning

  • Homepage copy moved toward founder-facing support accuracy before deeper architecture.
  • The claim stays scoped to AnswerLattice truth: approved answers before fallback, reviewable fixes for missed questions, and human approval before authoritative publishing.
  • Copy avoids "we handle your support" because AnswerLattice is not a helpdesk replacement, outsourcing service, or AI autopilot.
May 22, 2026

Website reframed around approved support

  • Hero moved toward approved support and made the demo a primary proof path.
  • Homepage now includes a closed-loop visual: product-page question, approved answer, fallback signal, human-reviewed proposal, and future approved answer.
  • Comparison now separates AI chatbot, helpdesk, knowledge base, and AnswerLattice so the product is not misread as another support chatbot.
  • FAQ now defines approved answers, missing-answer behavior, non-chatbot positioning, and human approval before authoritative publishing.
  • Role-specific use-case pages added for founders, support teams, product teams, and engineering without adding Firebase reads.
May 22, 2026

Product proof moved into the homepage decision path

  • Homepage now shows a large AnswerLattice workflow scene directly after the hero, covering activation, product surfaces, widget output, and signal-to-knowledge review.
  • The product page now reuses the same visual proof before the architecture sections so buyers see the owner workflow before reading implementation details.
  • The scene is responsive HTML/CSS rather than a static screenshot, so it avoids private workspace data, stays mobile-friendly, and keeps website browsing at zero Firebase cost.
May 22, 2026

Homepage conversion flow rebuilt around buyer questions

  • Hero now leads with support from the exact product page where the user is stuck.
  • Homepage now includes an embedded generic-vs-AnswerLattice demo, best-fit/not-fit guidance, 10-minute setup path, security-at-a-glance controls, pricing preview, and top founder objections.
  • Pricing, install, get-started, and use-case pages now explain support credits, developer handoff, first-session checklist, and concrete before/after support examples.
  • Three static SEO pages added for in-app widget, hosted help center, and solo-founder support use cases without adding Firebase reads.
May 22, 2026

Main website content sharpened for buyer-facing trust

  • Custom help domains such as help.yourapp.com are now presented as a first-class hosted-help benefit.
  • Ticket debugging context is now described as capped, sanitized support context instead of raw technical logging.
  • Security, FAQ, privacy, product, install, and homepage copy now explain those benefits without exposing internal tenant or store details.
May 22, 2026

Hosted help, FAQ, billing, and public-site refresh

  • Hosted Help added for docs, FAQ, changelog, robots, and sitemap on support domains such as help.yourapp.com.
  • Article-backed FAQ generation and FAQ management are now part of the public product story.
  • AnswerLattice billing now uses product-scoped plans, support credits, transactions, and Razorpay flows from the AnswerLattice dashboard.
  • Website copy refreshed around Launch Setup, Support Control, Approved Answer Review, and the cost-conscious runtime layer.
May 22, 2026

Public runtime cache and security hardening

  • Public KB, FAQ, changelog, and hosted-help content now use cached compact payloads with owner-write invalidation.
  • Search cache freshness now uses source-version manifests so repeated answers can be fast without serving stale content.
  • Direct production access to the internal hosted-help rewrite route is blocked; hosted help renders through registered domains.
May 21, 2026

AnswerLattice system inventory and product website map

  • Codebase-first AnswerLattice system inventory added under docs.
  • Homepage now shows Launch Setup, Support Control, Approved Answer Review, and Runtime Layer.
  • Website claims now focus on enabled core flows and keep rollout-only API and adapter work out of buyer copy.
May 21, 2026

Self-sellable public website

  • Public demo, security, FAQ, privacy, and terms pages added.
  • Starter, Growth, and Studio pricing copy aligned for small SaaS buyers.
  • AnswerLattice sitemap, robots, manifest, icons, and structured data added.
May 21, 2026

Launch and answer review layer

  • Activation Command Center added with summary-backed readiness.
  • Product surfaces added for route/page/workflow context mapping.
  • Trust metrics and tenant-summary scheduler discovery wired for lower Firestore cost.
May 19, 2026

Widget management

  • Widget key generation, allowed origins, blocked routes, appearance, behavior, and install snippets added.
  • Runtime config endpoint added so installed widgets can read dashboard settings without script edits.

Want to see the product instead?

The static demo shows how AnswerLattice changes support by product page without using production data.

See demo