Use Cases
Canonica is strongest where SaaS users ask the same question from different screens and need different support truth.
Launch a support layer before hiring support.
Reduce repeated tickets without losing answer control.
See which product areas create stale support truth.
Install a widget that respects product structure and route safety.
Billing, invoices, plan limits, upgrades, downgrades
Show scoped answers tied to plan entities and recent billing-related releases.
Why was I charged again?
Please check your billing page or contact support.
You are on Billing. Your plan renews monthly, failed invoice retries run for the configured retry window, and payment can be updated from Settings -> Billing.
Setup checklist, first project, invite flow, import flow
Return surface-specific guidance and turn repeated gaps into a reviewable knowledge proposal.
What should I do first?
Follow the setup checklist and complete each step.
You are on Import. Start with docs, setup guides, FAQs, and recurring support questions so drafts and entity candidates can be reviewed.
Domains, account roles, permissions, product setup, billing settings
Ground answers in configured product surfaces instead of sending every user to generic docs.
Can my teammate change billing?
Check your user role permissions in settings.
You are on Team Settings. Billing changes require an owner-level permission; if that answer is incomplete, Canonica routes the gap to review.
New features, changed workflows, removed states, version mismatch
Connect changelog entries to affected answers so stale support content becomes visible.
Did usage limits change?
Read the latest release notes for usage limits.
The usage-limits release affected plan quota answers. Canonica flags stale-answer risk until the related canonical answer is reviewed.
help.yourapp.com, docs.yourapp.com, FAQ, changelog, public article pages
Publish reviewed docs, FAQs, and release notes without exposing tickets, chat history, or workspace internals.
Where can users read help without logging in?
Create a public docs or help center site.
Publish reviewed docs, FAQ, and changelog on a hosted help domain while tickets and workspace internals stay private.
No canonical answer, low-confidence result, negative feedback, ticket resolution
Capture the gap as a signal and route it toward mutation proposals for owner review.
Why did this action fail?
Try again or contact support with a screenshot.
If approved content is missing, fallback is marked, feedback is captured, and the repeated gap becomes a signal-to-knowledge proposal.
Failed import, webhook error, blocked action, permission issue
Treat errors as product entities so future answers can stay stable and searchable.
What does this error mean?
Search the docs for this error or contact support.
The error is mapped as a product entity so the next user sees a stable, reviewed explanation tied to the affected workflow.
Switch between billing, onboarding, and settings surfaces to see why the same question should not always produce the same support path.
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