Problem
Why this breaks for small SaaS teams
RAG alone is too loose for product-specific support. Engineering teams need controlled runtime context, key protection, route blocking, and a clear boundary between client hints and trusted tenant scope.
For engineering
A support layer that respects product structure.
Canonica uses safe page context, allowed origins, blocked routes, and governed answer retrieval instead of treating support as loose document search.
Example question
What does this webhook error mean?
Generic answer
Search the docs for the error code or contact support.
Canonica answer
The webhook error is tied to the integration setup surface. Canonica returns the approved setup answer, related FAQ, and fallback ticket path if the error is not covered.
Owner review
Approved knowledge stays the authority.
Canonica can draft fixes from repeated gaps, but the owner review step keeps generated content from becoming official support truth automatically.
Setup steps
- 1Install the widget with the generated Canonica key.
- 2Restrict runtime with allowed origins and blocked routes.
- 3Pass safe route, workflow, feature, role, or plan context.
- 4Verify the runtime status from the Canonica dashboard.
- 5Review fallback signals before publishing new canonical answers.
Explore Canonica
The same loop across setup, widget, support, and governance.
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Launch Setup
Workspace setup, product profile, starter knowledge, surfaces, widget key, and activation readiness.
Page-Aware Widget
One embeddable widget that uses safe page context, allowed origins, blocked routes, and approved answers.
Support Control
Hosted help, docs, FAQ, changelog, ticket fallback, conversations, and weekly review output.
Knowledge Governance
Product ontology, canonical answers, drift, signal mutation, coverage, and trust/readiness metrics.