Page context
Route, feature, workflow, role, and plan hints guide the answer.
For engineering
Install in-app support without exposing app internals.
AnswerLattice uses one script, safe page context, allowed origins, blocked routes, and reviewed support answers so your app can add support without trusting raw client hints as identity.
Answer order
Approved answers and owner answers before fallback.
Safety boundary
Screenshots are user-attached; context never decides workspace identity.
Question flow
What does this webhook error mean?
AnswerLattice turns a generic support gap into a reviewed answer that matches the current product page.
Before AnswerLattice
01
Problem
Generic AI lookup is too loose for product-specific support. Engineering teams need controlled runtime context, key protection, route blocking, and a clear boundary between client hints and trusted tenant scope.
02
Generic answer
Search the docs for the error code or contact support.
Reviewed output
01
AnswerLattice answer
The webhook error is tied to the integration setup surface. AnswerLattice returns the approved setup answer, related FAQ, and fallback ticket path if the error is not covered.
02
Owner review
AnswerLattice can draft fixes from repeated gaps, but the owner review step keeps generated content from becoming official support automatically.
Setup path
Reviewed support stays the authority.
The setup path keeps source material, page context, and owner approval connected before answers become official.
01 / Support setup
Start with the support material you already have.
Docs, product pages, FAQ notes, tickets, and repeated replies become a reviewable setup path instead of scattered founder work.
Install the widget with the generated AnswerLattice key.Restrict runtime with allowed origins and blocked routes.Pass safe route, workflow, feature, role, or plan context.Verify the runtime status from the AnswerLattice dashboard.
Install the widget with the generated AnswerLattice key.
Create the support workspace and connect it to the product.
Restrict runtime with allowed origins and blocked routes.
Keep this setup step tied to reviewed support material and product pages.
Pass safe route, workflow, feature, role, or plan context.
Keep this setup step tied to reviewed support material and product pages.
Verify the runtime status from the AnswerLattice dashboard.
Keep this setup step tied to reviewed support material and product pages.
Review fallback signals before publishing new approved answers.
Use missing answers and feedback to improve the next support pass.
Explore AnswerLattice
The same loop across setup, widget, hosted help, tickets, and review.
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Set up support
Create your workspace, add team access, teach AnswerLattice from starter sources, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, control allowed domains, and answer users inside your app.
Help center and tickets
Publish docs, FAQs, custom owner answers, and release notes; manage fallback tickets, feedback, ratings, and feature requests from one connected support layer.
Review approved answers
Review drafts, repeated misses, stale answers, coverage, and readiness before support becomes official.
Turn this support gap into a reviewed AnswerLattice setup.
Start with the demo, then prepare source material so the first workspace has pages, docs, FAQs, and owner-approved answers to review.