Page context
Route, feature, workflow, role, and plan hints guide the answer.
For AI-built SaaS
Support users properly after building your SaaS with AI.
You used AI to build faster. AnswerLattice helps you launch a support layer before first users arrive and before support materials fall behind.
Answer order
Approved answers and owner answers before fallback.
Safety boundary
Screenshots are user-attached; context never decides workspace identity.
Question flow
Users are stuck in onboarding. What should they do next?
AnswerLattice turns a generic support gap into a reviewed answer that matches the current product page.
Before AnswerLattice
01
Problem
AI helps founders ship products quickly. But users still need help with setup, billing, settings, integrations, releases, and errors. That support layer often needs to be prepared before the app goes live.
02
Generic answer
Read the setup guide or contact support.
Reviewed output
01
AnswerLattice answer
You are on Onboarding Import. AnswerLattice serves the approved import checklist, links the setup FAQ, and opens ticket fallback only if the user's import state is not covered.
02
Owner review
Generic chat can answer without knowing the page, plan, state, or approved truth. AnswerLattice serves reviewed answers first and turns missing coverage into review work.
Setup path
Reviewed support stays the authority.
The setup path keeps source material, page context, and owner approval connected before answers become official.
01 / Support setup
Start with the support material you already have.
Docs, product pages, FAQ notes, tickets, and repeated replies become a reviewable setup path instead of scattered founder work.
Create your AnswerLattice workspace.Pick the first product pages where users will need help.Import docs, FAQs, owner answers, release notes, setup notes, or recurring questions.Install the in-app widget and pass safe page context.
Create your AnswerLattice workspace.
Create the support workspace and connect it to the product.
Pick the first product pages where users will need help.
Keep this setup step tied to reviewed support material and product pages.
Import docs, FAQs, owner answers, release notes, setup notes, or recurring questions.
Keep this setup step tied to reviewed support material and product pages.
Install the in-app widget and pass safe page context.
Keep this setup step tied to reviewed support material and product pages.
Review missing-answer signals before publishing official answers.
Use missing answers and feedback to improve the next support pass.
Explore AnswerLattice
The same loop across setup, widget, hosted help, tickets, and review.
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Set up support
Create your workspace, add team access, teach AnswerLattice from starter sources, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, control allowed domains, and answer users inside your app.
Help center and tickets
Publish docs, FAQs, custom owner answers, and release notes; manage fallback tickets, feedback, ratings, and feature requests from one connected support layer.
Review approved answers
Review drafts, repeated misses, stale answers, coverage, and readiness before support becomes official.
Turn this support gap into a reviewed AnswerLattice setup.
Start with the demo, then prepare source material so the first workspace has pages, docs, FAQs, and owner-approved answers to review.