Context
Safe page context for relevant help
Set up support
Set up support before your first users need help.
Create a workspace, add your app, invite team members, import starter knowledge, map the pages where users need help, and verify the widget before support goes live.
Authority
Approved answers before fallback
Review
Owner approval before official guidance
Runtime
Widget, hosted help, tickets, and signals connected
Where this fits
Set up support stays connected to the whole support suite.
Founders can start with one support problem, then keep sources, user-facing surfaces, owner control, and support-gap review moving together.
Source
Docs, product pages, FAQs, release notes, screenshots, tickets, and repeated replies become setup material.
Surface
The widget, hosted help center, FAQ, changelog, and ticket fallback share the same support layer.
Control
Drafts and generated guidance stay review work until the owner approves what becomes official.
Loop
Fallback, ratings, feedback, and stale support turn into the next review pass.
What this gives the owner
You always know what is ready and what is missing.
A buyer should know exactly what remains before launch: setup, content, product surfaces, widget runtime, governance summaries, and first approved answers.
01 / Set up support
Launch proof
Keep setup focused on the proof that support is usable: profile, team access, import, surfaces, widget, governance summaries, signal sources, and answer review.
ContextAuthorityReviewRuntime
Context
Safe page context for relevant help
Authority
Approved answers before fallback
Review
Owner approval before official guidance
Runtime
Widget, hosted help, tickets, and signals connected
02
No enterprise implementation
Google sign-in and workspace creation get the founder into AnswerLattice without a sales-led project.
03
Page setup first
Owners start with the screens where users actually get stuck instead of building a generic docs tree.
04
Review before authority
Generated drafts and early support answers stay review work until the owner approves them.
05
Owner-managed access
Owners can reset temporary passcodes and force sign-out when a workspace member needs refreshed access.
06
Safe key handling
The widget key is shown for setup and managed through widget settings without exposing tenant or store IDs.
Workflow
Set up support in the order founders actually think.
AnswerLattice makes setup concrete: add product identity, invite the right team, import what exists, map pages, verify install, then approve the first answers.
01
Create workspace
Sign in, enter company and product details, and create the AnswerLattice workspace.
02
Set team access
Add workspace members with the right AnswerLattice role before support work spreads.
03
Import knowledge
Bring starter docs, FAQs, custom answers, release notes, or common support answers.
04
Map product surfaces
Choose the billing, onboarding, settings, release, and error pages that need contextual help.
05
Verify widget install
Install one script, allow your domains, block sensitive routes, and verify page context.
06
Approve first answers
Review drafts and early approved answers before relying on fallback.
Before you launch
The support layer should be easy to evaluate before it touches users.
Remove evaluation doubt with setup, security, and category-fit checks that stay tied to the implemented product.
Implementation path
Check the widget contract, framework guides, safe context rules, and verification path before launch.
Open install guideTrust boundary
Review what the widget can see, what stays blocked, and how owner-approved answers remain authoritative.
Review securityCategory fit
Compare AnswerLattice with chatbots, helpdesks, and static knowledge bases before choosing the support layer.
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