Product profile
Company name, product name, support email, product URL, and workspace identity are captured once.
Launch Setup
Go from no support system to a verified support layer.
Canonica gives founders an activation path: company details, product profile, starter knowledge, important product pages, widget key, and readiness checks before users rely on it.
app.canonica.app
Setup in progressLaunch Setup
Activation command center
The first workspace session is organized around what must be ready before support goes live, not a blank dashboard.
Starter knowledge
Docs, FAQs, release notes, and common answers become the seed for reviewed support truth.
Product surfaces
Billing, onboarding, settings, releases, and other support-heavy pages are mapped early.
Readiness view
Workspace
Created
Widget key
Ready once
Activation
78%
What this gives the owner
The first success moment is visible.
A buyer should know exactly what remains before launch: content, context, widget install, and first approved answers.
Activation checklist
Keep setup focused on the steps that make support usable: profile, import, surfaces, widget, and answer review.
No enterprise implementation
Google sign-in and workspace creation get the founder into Canonica without a sales-led project.
Page setup first
Owners start with the screens where users actually get stuck instead of building a generic docs tree.
Review before authority
Generated drafts and early support answers stay review work until the owner approves them.
Safe key handling
The widget key is shown for setup and managed through widget settings without exposing tenant or store IDs.
Workflow
Launch support in the same order a founder thinks.
Canonica makes setup concrete: add product identity, import what exists, map pages, verify install, then approve first support truth.
Create workspace
Sign in, enter company and product details, and create the Canonica workspace.
Import knowledge
Bring starter docs, FAQs, release notes, or common support answers.
Map product surfaces
Choose the billing, onboarding, settings, release, and error pages that need contextual help.
Verify widget install
Install one script, allow your domains, block sensitive routes, and verify page context.
Approve first answers
Review drafts and early canonical answers before relying on fallback.