Create customer-facing updates
Publish release notes that users can read from hosted help or support surfaces without exposing workspace internals.
Changelog
Release notes that keep support from drifting.
Canonica connects changelog entries to product surfaces, tags, affected entities, and support content so releases become review triggers instead of stale support risk.
Publish release notes for customers
Connect changes to product surfaces
Review affected support answers after releases
Changelog
Canonica product layer
Changelog
Canonica connects changelog entries to product surfaces, tags, affected entities, and support content so releases become review triggers instead of stale support risk.
Publish release notes for customers
Connect changes to product surfaces
Review affected support answers after releases
Support truth flowReviewed
1Source content
2Product context
3Approved answer
Changelog
Everything needed to explain what changed
A changelog should do more than announce features. In Canonica it also helps owners see which answers, articles, and FAQs may need review after a release.
Attach affected surfaces
Connect changes to routes, workflows, tags, and entities so support context understands what changed.
Link related articles
Point users to updated docs and help owners find support content that needs follow-up.
Trigger drift review
A release can expose stale answers, deprecated flows, or scope conflicts before users receive wrong help.
Show latest context in support
Help Center and widget surfaces can show relevant product movement beside current support answers.
Workflow
From release to support readiness
Canonica treats product changes as support events. When the product moves, support truth gets a review path.
Write the release note
Describe what changed in customer-readable language.
Assign affected surfaces
Connect the update to pages, workflows, entities, tags, and related articles.
Review stale support
Check canonical answers and FAQs that may now be outdated.
Publish support context
Expose the update through hosted help and page-aware support where useful.
Connected product truth
Release notes become support context
Changelog entries help support stay accurate because they connect product movement to articles, answers, FAQs, tickets, and drift signals.
Knowledge Base
Release notes point to articles that explain the change.
Canonical Answers
Affected answers can be reviewed after product changes.
FAQ
Short answers can be refreshed when release behavior changes.
Signals
Post-release tickets and feedback reveal where users remain confused.
Questions
What owners usually ask about changelog.
Is this only a public release log?
No. The public update is useful, but the support value comes from connecting each change to affected support truth.
Can changelog content appear in the widget?
Yes, when it is relevant to the current product surface and safe to show as related support context.
Does Canonica auto-change answers after a release?
No. Release impact can create review work, but authoritative answers remain human-approved.
Launch changelog as part of the full support truth loop.
Canonica works best when changelog stays connected to widget answers, hosted help, tickets, and governance.