Allowed origins
Restrict where the widget can run so copied snippets do not become open support endpoints.
Page-Aware Widget
Support that knows where the user is stuck.
The Canonica widget uses safe product-page context so billing, onboarding, team settings, and release questions can resolve to different approved support truth.
app.canonica.app
Widget allowedPage-Aware Widget
Widget runtime and page context
One script gives the product a support layer that can prefer the current page, related FAQ, release note, and canonical answer before fallback.
Blocked routes
Hide the launcher on sensitive screens such as payment cards, auth flows, or private admin routes.
Safe page hints
Pass route, feature, workflow, role, or plan context without using raw client data as tenant scope.
Readiness view
Context key
billing_invoices
Answer path
Canonical first
Fallback
Captured
What this gives the owner
The widget is configurable without becoming risky.
Product owners get practical controls for install, appearance, route behavior, and context without exposing internal IDs.
One embed script
Install the widget once and let dashboard settings control runtime behavior.
Route-aware answers
The same question can resolve differently on invoices, onboarding import, team permissions, or release pages.
Hosted help handoff
Users can move from the widget to hosted docs, FAQs, and changelog content on your support domain.
Feedback as signal
Negative feedback and fallback answers become review work, not invisible chat noise.
Mobile-first support
The widget is designed for product screens where users are already working, including mobile surfaces.
Workflow
Install once, then make each product page smarter.
Canonica separates the runtime key, allowed origins, blocked routes, and page context so widget behavior stays maintainable.
Generate widget key
Create the widget credential from the Canonica dashboard and copy it during setup.
Install the script
Place the widget snippet in the client product shell or selected app surfaces.
Configure access
Add allowed origins and blocked routes so the widget appears only where it should.
Send safe context
Pass page, feature, workflow, role, or plan hints when they help answer safely.
Review gaps
Use fallback and feedback signals to improve canonical answers over time.