Context
Safe page context for relevant help
In-app help widget
A help widget that knows which page the user is on.
Install one widget, pass safe page hints, let users attach screenshots explicitly when visual context helps, and serve approved answers, owner FAQ answers, related docs, configured proactive prompts, or fallback tickets based on where the user is stuck.
Authority
Approved answers before fallback
Review
Owner approval before official guidance
Runtime
Widget, hosted help, tickets, and signals connected
Where this fits
In-app help widget stays connected to the whole support suite.
Founders can start with one support problem, then keep sources, user-facing surfaces, owner control, and support-gap review moving together.
Source
Docs, product pages, FAQs, release notes, screenshots, tickets, and repeated replies become setup material.
Surface
The widget, hosted help center, FAQ, changelog, and ticket fallback share the same support layer.
Control
Drafts and generated guidance stay review work until the owner approves what becomes official.
Loop
Fallback, ratings, feedback, and stale support turn into the next review pass.
What this gives the owner
Control where the widget appears and what context it receives.
Product owners get practical controls for install, appearance, route behavior, and context without exposing internal IDs.
01 / In-app help widget
One embed script
Install the widget once and let dashboard settings control runtime behavior.
ContextAuthorityReviewRuntime
Context
Safe page context for relevant help
Authority
Approved answers before fallback
Review
Owner approval before official guidance
Runtime
Widget, hosted help, tickets, and signals connected
02
Route-aware answers
The same question can resolve differently on invoices, onboarding import, team permissions, or release pages.
03
Hosted help handoff
Users can move from the widget to hosted docs, owner FAQs, and changelog content on your support domain.
04
Feedback as signal
Negative feedback and fallback answers become review work, not invisible chat noise.
05
Screenshot-aware support
Users can add a screenshot to explain visual errors, while AnswerLattice keeps automatic page capture out of the runtime.
06
Quiet proactive help
Rule-based prompts can appear only when active triggers and approved support summaries exist for the page.
Workflow
Install once, then make every important page support-aware.
AnswerLattice separates the runtime key, allowed origins, blocked routes, page context, and proactive capability checks so widget behavior stays maintainable.
01
Generate widget key
Create the widget credential from the AnswerLattice dashboard and copy it during setup.
02
Install the script
Place the widget snippet in the client product shell or selected app surfaces.
03
Configure access
Add allowed origins and blocked routes so the widget appears only where it should.
04
Send safe context
Pass page, feature, workflow, role, or plan hints; screenshot input stays user-initiated, optional, and bounded.
05
Enable prompts where useful
Use active triggers for pages that benefit from proactive help; inactive workspaces skip those calls.
06
Review gaps
Use fallback and feedback signals to improve approved answers, owner FAQs, and source articles over time.
Before you launch
The support layer should be easy to evaluate before it touches users.
Remove evaluation doubt with setup, security, and category-fit checks that stay tied to the implemented product.
Implementation path
Check the widget contract, framework guides, safe context rules, and verification path before launch.
Open install guideTrust boundary
Review what the widget can see, what stays blocked, and how owner-approved answers remain authoritative.
Review securityCategory fit
Compare AnswerLattice with chatbots, helpdesks, and static knowledge bases before choosing the support layer.
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