Problem
Why this breaks for small SaaS teams
A generic widget sees the question but misses the screen. Billing, onboarding, team settings, and release pages need different answers even when the user asks in similar words.
Page-aware support widget
Support that changes with the product page.
Canonica lets SaaS teams install one widget that can use safe page context, approved answers, FAQs, changelog entries, and fallback signals.
Example question
Why was I charged again?
Generic answer
Please check your billing settings or contact support.
Canonica answer
You are on Billing. Your plan renews monthly, failed invoice retries follow the configured retry window, and payment can be updated from Settings -> Billing.
Owner review
Approved knowledge stays the authority.
The widget can serve approved canonical answers first. If coverage is missing, fallback is marked and the repeated gap becomes review work instead of hidden chat history.
Setup steps
- 1Create a Canonica workspace.
- 2Add billing, onboarding, settings, or release surfaces.
- 3Install the widget script.
- 4Pass safe route and workflow context.
- 5Review fallback gaps and approve canonical answers.
Explore Canonica
The same loop across setup, widget, support, and governance.
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Launch Setup
Workspace setup, product profile, starter knowledge, surfaces, widget key, and activation readiness.
Page-Aware Widget
One embeddable widget that uses safe page context, allowed origins, blocked routes, and approved answers.
Support Control
Hosted help, docs, FAQ, changelog, ticket fallback, conversations, and weekly review output.
Knowledge Governance
Product ontology, canonical answers, drift, signal mutation, coverage, and trust/readiness metrics.