Configure Slack
Add a Slack destination and choose the support events that should reach the channel.
Workflow Notifications
Slack and email alerts for support governance.
Send bounded Slack and email notifications for the support events owners should actually see: nightly digests, critical coverage drops, repeated AI failures, and controlled test messages.
Slack webhook and email recipients
Digest-first governance updates
Delivery health and test notification
Workflow Notifications
Canonica product layer
Workflow Notifications
Send bounded Slack and email notifications for the support events owners should actually see: nightly digests, critical coverage drops, repeated AI failures, and controlled test messages.
Slack webhook and email recipients
Digest-first governance updates
Delivery health and test notification
Support truth flowReviewed
1Source content
2Product context
3Approved answer
Workflow Notifications
Notify owners without turning support into alert noise.
Canonica keeps workflow notifications tied to governance. Routine drift, gaps, and proposal activity can roll into digest output, while critical failures can alert immediately.
Configure email
Add owner or team recipients for the same governance events without forcing everyone into the dashboard.
Send a test notification
Verify the destination before relying on it for production support movement.
Prefer daily digests
Use digest-first delivery for normal drift, proposal, gap, and summary activity so owners are not spammed.
Track delivery health
Show recent success, failure, disabled adapter state, and consecutive failure count from a compact health summary.
Cap delivery volume
Rate limits and retention policies keep notification work bounded as tenants, events, and recipients grow.
Workflow
From support movement to owner attention.
Notifications should help owners act, not recreate raw logs. Canonica keeps configuration, testing, delivery, and health review in one workflow.
01
Choose destinations
Add Slack or email destinations for the workspace.
02
Pick event filters
Select the support events that deserve notification.
03
Send test message
Confirm the destination and capture delivery status.
04
Deliver digest or alert
Routine movement rolls into digest; critical events can alert sooner.
05
Review health
Use the compact health summary instead of reading delivery logs.
Connected product truth
Notifications should stay connected to support truth.
Workflow notifications are useful only when they point owners back to the support content, answers, tickets, and governance items that need review.
Feature layer
01
Workflow Notifications
Send bounded Slack and email notifications for the support events owners should actually see: nightly digests, critical coverage drops, repeated AI failures, and controlled test messages.
02
Reviewed source
Workflow notifications are useful only when they point owners back to the support content, answers, tickets, and governance items that need review.
03
Page context
Slack webhook and email recipients
Connected surfaces
01
Governance
Coverage drops, drift, proposals, and failed support paths can reach owners.
02
Tickets
Fallback activity can be summarized without making every ticket an alert.
03
Weekly digest
Normal support movement stays grouped for owner review.
04
Settings
Slack, email, filters, test delivery, and health remain owner-controlled.
Questions
What owners usually ask about workflow notifications.
Does Canonica send every event immediately?
No. The production default should stay digest-first, with immediate alerts reserved for critical coverage or repeated failure conditions.
Are Slack and email self-service?
Yes. Slack webhook and email recipient configuration are owner-facing. Broader workflow adapters should stay controlled until their credential and delivery model is safe for self-service.
Do notifications expose private workspace IDs?
No. Public and notification copy should describe the support event and destination without exposing tenant, store, or raw implementation identifiers.
Launch workflow notifications as part of the full support loop.
Canonica works best when workflow notifications stays connected to widget answers, hosted help, tickets, and answer review.