For the founder
Answer repeated billing, onboarding, settings, and release questions before they become manual support work.
Product
The support knowledge loop behind accurate SaaS answers.
Canonica connects page-aware widget context, hosted help, approved canonical answers, release-aware review, and recurring-gap signals into one governed support-truth loop.
For the user
Get help from the exact product page where they are stuck instead of searching a generic docs site.
For support truth
Keep approved answers, FAQs, changelogs, tickets, and product surfaces connected as the product changes.
Product areas
Each part of Canonica has its own job.
Canonica is easier to evaluate when each capability can stand on its own: setup, widget, support control, and governance.
Launch Setup
Workspace setup, product profile, starter knowledge, surfaces, widget key, and activation readiness.
Page-Aware Widget
One embeddable widget that uses safe page context, allowed origins, blocked routes, and approved answers.
Support Control
Hosted help, docs, FAQ, changelog, ticket fallback, conversations, and weekly review output.
Knowledge Governance
Product ontology, canonical answers, drift, signal mutation, coverage, and trust/readiness metrics.
Product proof
One operator view from setup to governed answers.
Canonica feels like a support cockpit: install readiness, page surfaces, widget behavior, tickets as fallback, and review work stay connected.
ActivationSurfacesWidgetGovernance
app.canonica.app/workspace/activation
Live previewActivation Command Center
78% launch ready
Product profileComplete
Company, product, support email
Knowledge importIn review
Docs, FAQ, release notes
Product surfacesLive
Billing, onboarding, team settings
Widget installVerified
Origin, route, context check
Product surfaces
Support mapped by route
billing_invoices3 answers2 FAQs1 release
team_settings2 answers1 FAQ0 releases
onboarding_checklist4 answers3 FAQs2 releases
End-user widget
Billing page support
Why was I charged today?
Canonica found an approved billing answer for this page, then linked the invoice FAQ and latest pricing release note.
Owner-approvedFAQ linkedRelease aware
Ask Canonica
Signal-to-knowledge queue
Review what support exposed
Billing downgrade question
Signal clusterDraft answer
Invoice retry confusion
Ticket fallbackNeeds review
Webhook setup guide
Article driftReview copy
Screens are connected by surfaces
Articles, FAQs, changelogs, tickets, and widget answers share page and workflow context.
Fallback becomes review work
Missed questions become signals and draft improvements instead of disappearing into chat history.
Static website, no Firebase browse cost
These public product scenes are server-rendered content and do not read Canonica data.
Canonica Engine
Built as a knowledge control plane, not a chatbot wrapper.
These are the implemented architecture layers behind the website, widget, help center, tickets, and governance screens.
01Foundation layer
Product Ontology
Model your product as structured entities: features, plans, roles, workflows, states, integrations, and errors. Articles reference concepts; concepts do not disappear inside documents or loose tags.
02Core engine
Canonical Answer Engine
Governed, versioned, entity-bound answers are retrieved before fallback. When an approved answer matches the same scope and version, users get the same support truth every time.
03Control plane
Drift Governance
Version mismatch, signal anomaly, scope conflict, and deprecated entity checks flag stale answers through nightly audits and release review. Advisory, never blocking.
04Self-improvement
Signal Mutation
Tickets, negative feedback, fallback searches, and escalations become structured signals. Signals cluster by entity and propose knowledge changes for human approval.
Launch Setup
Go from blank support to a working support layer
Create a workspace, add your product details, import the help content you already have, and verify the widget on your own product pages.
- ✓Product profile, support email, billing model, workspace subscription, and main product pages
- ✓Knowledge import for docs, FAQs, starter answers, and existing files
- ✓Activation checklist for widget install, custom help domains, allowed origins, and first answer readiness
- ✓Initial product surfaces so coverage is measured by page, not only by article count
- ✓Human review before generated drafts become approved answers
Support Control
Show help that matches the page the user is on
Canonica receives safe route and product-surface context from the widget, so billing, onboarding, settings, and release questions can resolve to different help.
- ✓Widget install script with allowed-origin and blocked-route controls
- ✓Hosted help center for docs, FAQ, and changelog on help/docs/support domains like help.yourapp.com
- ✓Safe context payloads for page, feature, workflow, plan, and role hints
- ✓Related articles, FAQs, and changelog entries filtered by product surface
- ✓Tickets as fallback when approved content is missing, with safe debugging context to reduce back-and-forth
- ✓Mobile-first widget UI for end users inside client products
Knowledge Governance
Serve approved answers before fallback
Canonica treats approved support answers as durable product knowledge. Fallback can help while coverage grows, but repeated fallback becomes a visible gap.
- ✓Canonical-first retrieval before RAG fallback
- ✓Owner-approved answer drafts and mutation proposals
- ✓Article-backed FAQ generation and review for short support answers
- ✓Coverage metrics by surface, entity, and answer readiness
- ✓Cache freshness checks so updated content does not serve stale answers
- ✓Audit trail for answer review and governance actions
Release Awareness
Keep support aligned when the product changes
Changelogs, product surfaces, and affected answers stay connected, so a release can point owners to the support content that needs review.
- ✓Changelog entries assigned to surfaces, tags, and affected answers
- ✓Drift flags for stale or conflicting support knowledge
- ✓Release impact checks without creating a separate scheduler
- ✓Weekly digest of what needs review next
- ✓Summary-backed coverage, trust, and readiness metrics to avoid expensive dashboard scans
Support Gap Loop
Turn missed questions into better knowledge
Tickets, low-confidence answers, and negative feedback become signals. Canonica clusters those signals and routes the useful ones into owner-reviewed improvements.
- ✓Fire-and-forget signal writes with bounded payloads
- ✓Signal-to-knowledge queue for recurring gaps
- ✓Draft canonical answers for owner review
- ✓Ticket resolution extraction and safe ticket context when a support case teaches the product
- ✓Cost-conscious summaries for dashboards, scheduler discovery, and product friction review
See it in action
Try the static demo first, then create a workspace and connect your own product.
Start free setup