Reading time
5 min read
Resources
Resource
Support Credits and Pricing
Understand how support credits fit governed answers, chat assistance, knowledge governance work, and static hosted help browsing.
Updated
2026-06-02
Action
Open pricing
Quick answer
Support credits are plan capacity for governed support work. Static hosted help browsing and widget loading should not be described as per-view charges.
What support credits mean
Pricing copy should define support credits as plan capacity for governed answers, chat assistance, intake media processing, and knowledge governance work where applicable.
What not to imply
- Do not imply every hosted help page view consumes a support credit.
- Do not imply every widget load consumes a support credit.
- Do not publish a pricing schema that conflicts with visible pricing.
Plan fit language
Plan guidance should describe product stage, support volume, source preparation, and governance needs in plain language. Keep detailed billing operations inside the dashboard and pricing page.