Reading time
5 min read
Resources
Resource
Support Board Workflow
Use private support cards, internal notes, status history, selected follow-up, and answer-proposal handoff safely.
Updated
2026-06-02
Action
Open Support Board feature
Quick answer
The Support Board is a private owner/staff work surface for selected support follow-up, not a public roadmap or automatic answer publisher.
Keep board work private
Support Board cards are for owner and staff review. They can hold context, notes, status, and selected follow-up, but they are not public voting items or public roadmap entries.
Use answer-proposal handoff carefully
- Create proposals only when a support gap needs reusable support truth.
- Keep internal notes out of published answers.
- Require owner or permitted staff review before answer changes become active.
Track status without overclaiming automation
The public claim should stay manual-first: private cards, status history, selected follow-up, and governed handoff. Do not imply every signal automatically becomes a card or answer.